Refund and Returns Policy

At BhaChaVi, we strive to deliver freshly roasted, premium-quality coffee to your doorstep.
Your satisfaction means everything to us — and while coffee is a perishable product, we do our best to ensure a smooth and fair return experience.

☕ 1. Return Eligibility

Because coffee is a fresh consumable product, we can only accept returns or exchanges if:

• You received the wrong product.

• Your order arrived damaged or defective.

• You received an item with quality issues verified by our team.

To be eligible, please contact us within 3 days of delivery with your order details and photos of the issue.

📦 2. Non-Returnable Items

We cannot accept returns or refunds for:

• Opened or used coffee packs.

• Products purchased during sales or with discount codes.

• Items returned after 3 days of delivery.

💸 3. Refund Process

Once your return request is approved:

• Refunds will be issued to your original payment method within 5–7 business days.

• If you paid via Cash on Delivery (COD), we will initiate a bank transfer or wallet credit.

• In case of partial refunds, you will be notified via email or WhatsApp.

🚚 4. Replacement Policy

If you received a wrong or damaged product, we’ll happily send a replacement at no additional cost.
Please share clear images of the package and product to support@bhachavi.com within 3 days of receiving your order.

📩 5. How to Request a Return or Refund

To start a return or refund request, please contact us at:
📧 Email: info.bharathbrews@gmail.com
📱 Phone / WhatsApp: +91 636 625 5576

⚙️ 6. Policy Updates

BhaChaVi reserves the right to update or modify this policy at any time. Any changes will be posted on this page.